Refund policy

Last Updated: October 24, 2026

All Sales Are Final

At Decent Dog Co., we're a small business dedicated to creating unique, high-quality pet toys that bring a little humor into your life.

Because we're a small company and our products are intended for pets, all sales are final. We do not accept returns or exchanges.

We appreciate your understanding and support of our small business.

Please review your order carefully before completing your purchase, including product descriptions, sizes, and quantities.

Returns & Exchanges

We do not accept returns or exchanges for reasons including:

  • Change of mind

  • Incorrect size or product selection

  • Accidental purchases

  • Products your pet does not like or use

  • Normal wear and tear from pet play

Once an order has been placed, we cannot guarantee that it can be modified or canceled.

Exceptions may apply where required by law.

Damaged, Defective, or Incorrect Items

We want you to receive exactly what you ordered.

If your order arrives damaged, defective, or incorrect, please contact us at info@decentdogco.com as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the situation and work with you to determine an appropriate resolution, which may include a replacement or refund.

Nothing in this policy limits your rights regarding defective, misdescribed, or incorrect products under applicable consumer protection laws.

Product Wear & Tear

Our pet toys are designed for play, but no pet toy is indestructible.

Damage caused by chewing, biting, scratching, rough play, or normal use is not considered a manufacturing defect.

Always supervise pets during play and inspect toys regularly for signs of damage.

Order Cancellations

We begin processing orders as quickly as possible.

If you need to request a cancellation or correction, contact us immediately at info@decentdogco.com.

We cannot guarantee that cancellation or modification requests can be accommodated once an order has been placed.

Any cancellations or refunds required by applicable law will be honored.

Shipping Issues

If your package arrives damaged, contains an incorrect item, or does not arrive, please contact us so we can investigate.

Shipping delays, lost shipments, and undelivered orders will be handled in accordance with applicable law and our Shipping Policy.

If we cannot fulfill or ship your order within the time required by applicable law, you will be offered the cancellation and refund rights required by law.

Refunds

Because all sales are final, refunds are not offered for change-of-mind purchases.

If a refund is approved or required by law, it will generally be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Contact Us

If you have questions about an order or need assistance with a damaged, defective, or incorrect item, please contact:

Decent Dog Co.

Email: info@decentdogco.com

Website: https://www.decentdogco.com

Thank you for supporting our small business!